Amazon Web Services Enhances Premium Support
10 Jan 2011
Amazon Web Services (AWS) changed up its premium support offerings
, introducing two new support plans:
- Bronze Plan - The Bronze Plan is meant for developers at $49.00 / month.
- Platinum Plan - The Platinum Plan is meant for enterprise customers is 10% of AWS usage with a 15K monthly minimum.
In addition to the two new support plans AWS reduced the usage-based pricing for the Silver and gold plans by 50%.
If that wasn't enough, Amazon increased its responsiveness for normal severity support cases from 24 business hours to 12 business hours, and low severity cases from 48 to 24 hours.
is a must-have building block in this API economy. But as AWS's new offerings makes clear, as this becomes a competitive space - in terms of quality and pricing - offering premium support might be the thing that makes the difference for customers.