# Amazon Web Services Enhances Premium Support

**Author:** kinlane  
**Canonical:** https://apievangelist.com/2011/01/10/amazon-web-services-enhances-premium-support/

[Amazon Web Services (AWS) changed up its premium support offerings](http://aws.typepad.com/aws/2011/01/aws-premium-support-lower-prices-and-new-plans.html), introducing two new support plans:

*   [**Bronze Plan**](http://aws.amazon.com/premiumsupport/) - The Bronze Plan is meant for developers at $49.00 / month.
*   [**Platinum Plan**](http://aws.amazon.com/premiumsupport/) - The Platinum Plan is meant for enterprise customers is 10% of AWS usage with a 15K monthly minimum.

In addition to the two new support plans AWS reduced the usage-based pricing for the Silver and gold plans by 50%.

If that wasn't enough, Amazon increased its responsiveness for normal severity support cases from 24 business hours to 12 business hours, and low severity cases from 48 to 24 hours.

[Premium Support](http://www.apievangelist.com/ecosystem-building-blocks-detail.php?Building_Block_ID=202) is a must-have building block in this API economy. But as AWS's new offerings makes clear, as this becomes a competitive space - in terms of quality and pricing - offering premium support might be the thing that makes the difference for customers.